Privacy Policy
How Fern Meteor collects, uses, stores, and protects information when you browse our site or contact our team.
1. Who is responsible for your information
Fern Meteor is responsible for personal information collected through this website, product enquiries, order conversations, and customer support. Our operating address is 2-14-7 Nishishinjuku, Shinjuku-ku, Tokyo 160-0023.
2. Information we collect
We may collect your name, telephone number, email address, delivery address, enquiry details, order history, and information you choose to include in a message. We also receive technical information such as browser type, device settings, approximate location, and pages viewed.
3. How information reaches us
Information is provided when you complete the contact form, request product advice, place an order, call +81 45-317-2946, email our team, or browse the site. Some technical information is collected automatically through essential operation and optional analytics tools.
4. How we use your information
We use information to answer questions, recommend suitable equipment, process and deliver orders, provide warranty support, maintain spare-parts records, prevent misuse, improve product information, and meet accounting or legal obligations.
5. Legal grounds for processing
We process information when it is needed to respond to a request or perform a contract, when we must comply with a legal obligation, when we have a legitimate interest in operating and securing the business, or when you have given consent for optional cookies and communications.
6. Product enquiries and communications
If you ask about a trimmer, pump, battery, delivery, or repair, our team uses your contact details only to handle that conversation and related service. You may ask us to stop non-essential communications at any time by contacting us.
7. Sharing with service providers
We may share limited information with delivery companies, payment processors, hosting providers, customer-support systems, accountants, and professional advisers. Providers receive only the information needed for their service and must handle it under appropriate confidentiality and security terms.
8. Data retention
We keep enquiry records for as long as needed to resolve the request and maintain a useful service history. Order, tax, warranty, and accounting records may be retained for longer where required by law or to establish, exercise, or defend legal claims.
9. Security measures
We use access controls, role-based permissions, secure hosting practices, and reasonable organisational procedures to protect information from unauthorised access, loss, alteration, or disclosure. No internet transmission is guaranteed to be completely secure.
10. Cookies and similar technologies
Essential storage helps the site function and remember your cookie decision. Optional analytics, preferences, and marketing categories are disabled unless you select them. Details are available in our Cookie Policy.
11. Your privacy rights
Subject to applicable law, you may request access to, correction of, deletion of, or restriction of processing of your personal information. You may also ask for a portable copy, withdraw consent for optional processing, or object to processing based on legitimate interests.
12. Children’s information
Our products and services are intended for adults responsible for homes, gardens, and dacha properties. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can review and remove it where appropriate.
13. International handling
Our suppliers may process information in countries outside Japan. Where information crosses borders, we use contractual, organisational, or other safeguards required by applicable privacy law and limit the transfer to the business purpose involved.
14. Changes to this policy
We may update this policy when our services, technology, or legal responsibilities change. The current version will be published on this page with its effective date. Material changes will be communicated through an appropriate site notice or direct message where practical.
15. Contacting us
For a privacy question or rights request, call +81 45-317-2946 or email info@fernmeteor.com. Please include enough detail for us to identify the relevant enquiry without sending unnecessary sensitive information.